Last Updated: April 23, 2020
• Offline interactions you have with us, such as in person, or over the phone, via written correspondence, or at events such as trade shows, conferences, festivals, etc. herein referred to as our “Offline Interactions”
• Our social media pages on 3rd-party platforms, referred to herein as our “Social Media Pages”
• Listings pertaining to us on other 3rd-party internet platforms, such as online review platforms, internet directories, search engine listings, citation agencies and other online services, referred to herein as our “Other 3rd Party Sources”
By visiting, accessing, or using this website either directly or through another site or link, you accept and consent to all of the practices described in this policy.
Labor Only Auto Repair, Inc., its owners, officers, directors, managers, employees, agents, partners or affiliates is not responsible for the content, data collection, or privacy practices of any other web site, services, apps, or technology or any venue not owned or operated by Labor Only Auto Repair, Inc. to which this website links, or that links to this website.
THE SITE INCLUDES LINKS TO THE WEB SITES OF THIRD PARTIES. WE PROVIDE THESE LINKS AS A CONVENIENCE TO OUR USERS. THE INCLUSION OF ANY LINK DOES NOT IMPLY LABOR ONLY AUTO REPAIR, INC.’S ENDORSEMENT OF ANY COMPANY, ITS WEB SITE, OR THE PRODUCTS AND SERVICES IT SELLS. PLEASE NOTE THAT LABOR ONLY AUTO REPAIR, INC. IS NOT RESPONSIBLE FOR ANY CONTENT OR THE PRIVACY PRACTICES OF ANY WEB SITE OR COMPUTER SYSTEM OTHER THAN OUR OWN WEBSITE.
THE SITE ALSO INCLUDES CERTAIN PAGES THAT PROVIDE INFORMATION FROM WEB SITES OF THIRD PARTIES. THIRD PARTY OWNERS OF SUCH PAGES WILL BE IDENTIFIED ON THE PAGE. WE PROVIDE THESE PAGES AS A CONVENIENCE TO OUR USERS. PLEASE NOTE THAT LABOR ONLY AUTO REPAIR, INC. IS NOT RESPONSIBLE FOR ANY CONTENT OR THE PRIVACY PRACTICES OF ANY THIRD PARTY PAGES. THE TERMS AND PRIVACY POLICIES OF THE THIRD PARTY OWNER OF ANY THIRD PARTY PAGES ARE CONTROLLED BY THAT THIRD PARTY.
INFORMATION COLLECTION AND USE
1. Information Collection
We collect information from you in several different ways on this website and from other sources. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to help make the website easier for you to use by not having to enter information more than once; or help you more quickly and easily find information and services; or help us create content that is most relevant and useful to you; or alert you to new information, products, and services that we offer.
A. Payments and Registrations: Before using certain parts of the website, you must provide personal information. During registrations; sign ups for contests and/or offers; and/or submitting a payment for example, you may be prompted to provide certain personal information, including but not limited to your name, billing address(es), phone number, email address, and payment card number. For example, if you have elected to use the “Pay Now” option on our website and use the CardConnect® payment method, you will have to provide your payment card number, expiration date, security code, first name, last name, address and email address. We use this information solely to facilitate the “Pay Now” option on our website and use the CardConnect® transaction payment processing system. We will not store or keep the information you transmit within this transaction. In addition, we may also ask you for your city of residence and/or your organization’s name, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your payment, and the website, and for internal marketing purposes. If we encounter a problem when processing your registration or sign-up request, your personal information may be used to contact you.
B. Email Addresses: Several locations of the website permit you to enter your email address for purposes including but not limited to: asking us to contact you; scheduling an appointment or drop-off; requesting us to notify you of new services, new products, or new offerings; to sign up for email newsletters and special offers.
C. Cookies, Pixel Tags and Similar Technologies: Like many sites, the website utilizes technologies like cookies and web beacons (also known as clear GIF technology, pixel tags or “action tags”) to speed your navigation of the website, recognize you and your access privileges, and track your usage of the website.
(iii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what services are purchased and in what combinations). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us. For example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited and/or what products and/or services are purchased. Any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us or our website.
(iv) Log Files: Like most web sites, our website servers automatically recognize the Internet URL from which you access the website. We may also log your internet protocol (IP) address, internet service provider (ISP), and date and time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. An IP address may indicate the approximate geo location of your computer, phone, tablet, or device such as country, state and city.
(v) Age: We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
(vi) Reviews: You may choose to submit a review of your experience with our company for the work we have done for you. If you post a review on our website, we will ask for your email address and geographic location. If you submit a review, your display name and geographic location will be visible to other users but your email address will be kept private. Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the website. We are not responsible for any personally identifiable information that you choose to submit as part of your review. Reviews that you may leave or have left on any other 3rd party websites or services are public and available to everyone on the internet. We may ingest and publish on our website reviews you may have written and posted on any 3rd party websites. To respect your personally identifiable information, when we ingest and publish onto our website any reviews you have posted on other 3rd party websites, we will only include the review’s rating, if any was provided; the text/language of the written review; the reviewer’s first name, if available; and location such as city or town, if available.
2. Information Use and Disclosure
We use you personal information internally, in our communication with you, and externally.
A. Internal Use: We use your personal information to process your service request, process your payments, and provide you with customer service. We may internally use your personal information to improve our website’s content and layout, and to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the website. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates under Labor Only Auto Repair Inc.’s control.
B. Communications with You: We will use your personal information to communicate with you about the website and your service request, and drop-offs and pick-ups. We may also send you a confirmation email when you register or make a request with us. We may send you a service-related announcement when it is necessary, for example, if we must make changes to our service hours or operations. Also, you may submit your email address for reasons such as to request us to notify you of new services, availability of products, new product offerings; to sign up for email newsletters and special offers; or to sign up for a newsletter. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about service orders that you choose to place, you cannot opt out of receiving emails related to your service orders, or billing, or payment-related communications.
C. External Use: We want to provide you with excellent service and to offer you a great experience with our business and on our website. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Labor Only Auto Repair Inc.’s control, except that:
(i) As do most businesses, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties such as the U.S. Postal Service, United Parcel Service, and Federal Express to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy our services and products, and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use SSL encryption to protect your information.
(iii) In the event you have elected to choose the “Pay Now” option on our website and use CardConnect® payment method, to help you buy products and provide customer service to you, we must provide your payment card number, expiration date, security code, first name, last name, address and email address to the financial-services corporations processing your transaction. When you submit this information to us for approval and authorization, we SSL encryption to protect your information.
(vi) We may share non-personal information, such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date, with third parties such as advertising partners. This information does not directly personally identify you or any user.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the information below in the Contact Us section of this policy.
A. We use physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) on the website. We use SSL encryption to help protect your personal information online, and we also work to protect your personal information in our facility.
B. Access to your personal information is restricted in that only those who need access to your personal information to perform a specific job are granted access to your personal information.
C. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the website, you access servers that are kept in a secure physical environment. While we use precautions to safeguard your personal information, we cannot guarantee complete security as 100% complete security does not presently exist anywhere online or offline.
OPT OUT AND CORRECTIONS
Upon your request, we will:
- Correct or update your information; and/or
- Stop sending emails to your email address; and/or
- Disable your account to prevent any future purchases through that account
You can make these requests using the information below in the Contact Us section of this policy.
Please do not email your credit card or payment number, or any other sensitive information.
Please allow 2-3 weeks to process email opt-outs.
UPDATES TO THIS POLICY
Last Updated: April 23, 2020
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